Loan Repayment Pause Form

Please submit this form if you need to pause your loan repayments because the COVID-19 pandemic has directly affected you or your business. Everything you tell us is confidential. Please note, we can only provide financial assistance for your Bank Australia accounts.

If you need financial assistance for reasons other than COVID-19, please complete our standard hardship assistance form.

Just a few things before you start

1) Answer all questions below as they relate to you.
2) Once you have submitted your request, you'll hear back from us in 7 to 14 days. We'll either send you confirmation of support or call you to talk through more information.

COVID-19 is impacting many of our customers. This means we're currently receiving a high number of requests which may result in some delays. Until we have reviewed your request, automated repayments may still be processed. We're working as quickly as possible and are committed to supporting our customers through this difficult time.