Loan Support Options Form

If COVID-19 has directly affected your income and you’re worried that you might not be able to make your scheduled loan repayments, please complete this form.

The support options may include;

  • extending your loan term to reduce your repayments
  • changing from principal and interest repayments to interest only
  • debt consolidation
  • discussing other hardship options

The information you give us will remain confidential and help us to consider your request as quickly as possible. Please note, we can only provide financial assistance for Bank Australia loans.

How it works

Please answer all of the questions that follow.
Once you’ve submitted this form, you can expect to hear back from us within 7 to 14 days to talk through support options with you.

Please note that we are experiencing high demand for support which may result in delays in processing your request. Until we’ve assessed your request, automated payments may still be processed. We’re working as quickly as possible and are committed to supporting you through this difficult time.